Trust Us

Why Trust CrystalPT?

We understand that trust is essential when shopping online, especially with a new brand you may not be familiar with. At CrystalPT, we want to assure you that your confidence in us is well-placed.

Who Are We?

CrystalPT is a legitimate B2C company operating with full registration and adherence to business regulations. We are committed to operating transparently and ethically, ensuring that your shopping experience is smooth and secure.

How Do We Handle Payments?

Your security is our top priority. We integrate trusted, secure third-party payment processors (like PayPal and major credit card handlers) to ensure that your sensitive financial information is never processed or stored by us. This secure system guarantees your safety. If any payment issues arise, you can dispute the transaction through your payment provider. However, we recommend reaching out to our customer support team first for a swift resolution.

Customer Service Commitment

We may not always respond immediately due to time zone differences. However, we guarantee that during our working hours, which are Monday to Sunday, 9 AM to 6 PM (Our Time), we will respond to inquiries promptly, typically within 12 hours on all working days. Outside these hours, we still strive to respond as quickly as possible.

Can We Ensure Timely Delivery?

Yes, we work closely with multiple logistics partners to ensure that your orders are dispatched and delivered in a timely manner. While occasional delays may occur due to factors outside our control (such as customs or carrier issues), we are committed to monitoring your order and keeping you updated throughout the delivery process.

Are Our Products Guaranteed?

We source our high-quality natural crystals and materials directly from trusted suppliers and artisans. This allows us to cut out middlemen and pass the savings on to you. We are confident in the quality and craftsmanship of our bracelets. If you encounter any issues with your order that meet our return or exchange policy, we will assist you with a smooth return or replacement process. Your satisfaction is our priority, so rest assured you can shop with confidence.

Have More Questions?

If you still have any concerns or questions, please don’t hesitate to contact our customer support team. We are here to help and will do our best to resolve any issues you may face.